หน้าที่ความรับผิดชอบ

1. Assist in training and supervising front-of-house staff.
2. Oversee service to ensure smooth and efficient operations.
3. Conduct regular performance evaluations and provide feedback to staff.
4. Monitor team performance and manage time schedules.
5. Handle guest complaints and issues, escalating to the Restaurant Manager when necessary.
6. Monitor customer feedback and implement improvements based on feedback.
7. Build and maintain positive relationships with guests, ensuring a high level of satisfaction.
8. Monitor inventory levels and assist with ordering supplies.
9. Conduct regular checks to ensure cleanliness and adherence to health and safety regulations.
10. Provide support during busy periods, including taking orders and serving guests.
11. Ensure all Mise en Place is done correctly.
12. Ensure the quality of food and beverages meets the restaurant's standards.
13. Monitor the preparation and presentation of dishes to ensure consistency and quality.
14. Conduct regular quality checks and address any issues promptly.
15. Maintain the overall ambience of the restaurant, ensuring a pleasant dining experience for guests.
16. Ensure the restaurant is clean, well-lit, and properly set up for service.
17. Assist in inventory counting and management.
18. Ensure proper storage and rotation of supplies.
19. Monitor and manage stock levels to prevent shortages and overstocking.
20. Collect and update guest profile information to personalize guest experiences.
21. Collaborate with the Hostess team to ensure accurate and up-to-date records.
22. Perform cashier duties, including processing payments and managing cash registers.
23. Assist in daily financial operations and reporting together with the Assistant Restaurant Manager or Restaurant Manager.