Server

As a Waiter at Stoke, you are responsible for providing attentive and professional table service while ensuring guest satisfaction. You will follow service standards, handle orders and payments accurately, and maintain a clean and well-prepared section. This role requires teamwork, strong communication, and consistency in delivering excellent hospitality.

Key Responsibilities
Have a good product knowledge of all food menu items, beverages, and wines.
Identify and understand food intolerances and dietary requirements.
Take orders accurately, confirm the order to Guests, and post on the POS.
Know and follow the Sequence of Service (SOS) and Standard Operating Procedures (SOP).
Keep the restaurant clean and tidy during service hours, and participate in deep weekly cleaning.
Follow the procedures of setting up the restaurant to be ready for the service.
Complete all side work, table-bussing, and resetting in your section.
Process payments and issue receipts correctly.
Upsell to Guests in order to improve revenue.