General Manager

The General Manager is responsible for overseeing all daily operations of the restaurant, ensuring high standards of service, efficient operations, staff performance, cost control, and guest satisfaction.
The role requires strong leadership, operational oversight, team management, and the ability to maintain a lively, welcoming, and high-energy guest experience aligned with the Spicy Sombrero brand.

Key Responsibilities

Operations Management
• Manage daily restaurant operations across FOH and BOH
• Develop shift schedules and manage attendance
• Coordinate with ownership on inventory, vendors, and operational planning
• Ensure compliance with health, safety, and sanitation regulations
• Maintain overall upkeep and presentation of the restaurant

Team Leadership
• Recruit, train, supervise, and evaluate staff performance
• Maintain staff discipline, morale, and workplace culture
• Lead and motivate teams in a fast-paced hospitality environment

Guest Experience
• Maintain high guest service standards and handle escalated complaints
• Create a lively, welcoming, high-energy guest experience aligned with the Spicy Sombrero brand

Financial & Performance Management
• Oversee cash handling, sales reporting, and POS accuracy
• Monitor labor and operating costs
• Analyze daily sales trends and operational performance
• Ensure accurate reporting and operational efficiency

Beverage & Marketing Operations
• Monitor beverage cost control and alcohol inventory
• Coordinate with beverage suppliers and promotional activations
• Support cocktail, happy hour, and beverage-driven sales initiatives including weekly promotions
• Assist in creating content for all social media platforms